Privacy Policy
Triple Occupancy Policy:
Triple occupancy by providing an extra mattress for the third person for extra fee. However no extra bed is usually provided.
Visitor Policy:-
Visitors are generally allowed to meet guests in the guest rooms during the day, except if there is an emergency.
Visitors are not to be allowed to stay overnight.
The Hotel front desk requires all visitors to present a government approved photo identity prior to accessing guest floors/rooms.
Child Policy
Stay of 1 child up to 5 years of age is complementary without the use of an extra mattress.
Breakfast charges may be applicable for the child.
Code of Conduct:
Illegal activities are not permitted in Hotel
You should be aware that the Hotel may refuse service or evict you
a) For refusal or failure to pay for accommodation,
b) If you act in a disorderly fashion as to disturb the peace of other guests,
c) If you destroy, damage, deface or threaten harm to hotel property or guests,
d) Any of your actions are deemed inappropriate by the Hotel.
Please keep the Hotel room in a good condition and maintain hygiene and cleanliness. You may be held liable for any damage to Hotel assets (except normal wear and tear).
Drugs and Alcohol:-
Anyone found using or under the influence of illegal drugs or substances classified under the Narcotic Drugs and Psychotropic Substances Act, 1985 will be reported to the police and asked to leave the Hotel. Any evidence or suspicion of drug use at the Hotel will also be reported immediately to the police.
Drinking alcohol is prohibited in all public areas including; in the Hotel’s lobby, hallways, and parking areas of Old Maple leaf Please contact the Hotel Front Desk regarding consumption of alcoholic beverages within your room, without disturbing the discipline of the Hotel or other guests.
Safety and Security
1. For your own safety, please follow fire safety and emergency response procedures as directed by Hotel staff.
2. OLD MAPLE LEAF Hotel are not liable for lost, misplaced, damaged or stolen valuables or belongings.
Contact Policies:
You may be contacted any time before your check-in date to confirm your arrival status/arrival time through calls or messages. If old maple leaf does not receive a response from you after multiple attempts, your booking may be put on hold or cancelled. Old maple leaf will reinstate your booking when you contact us back or make a payment through our secure payment options, subject to availability.
As we continue to strive to improve our services, we may reach out to you for your feedback on your experience through calls or messages.